Privacy Policy

This privacy policy sets out how Perks Direct uses and protects any information that you give Perks Direct when you use this website.

Perks Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Perks Direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect the following information:

• Name 
• contact information including telephone and email address 
• demographic information such as postcode, preferences and interests 
• other information relevant to customer surveys and/or offers 
• What we do with the information we gather 
• We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 
• Internal record keeping. 
• We may use the information to improve our products and services. 
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website and social media may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@perksdirect.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, or to our postal address. We will promptly correct any information found to be incorrect.

Live Chat

We use a live chat service on our website provided by a third party called Chat Heroes. Their privacy policy is available here: http://chatheroes.com/privacy-policy/ When you use our live chat service, we automatically collect the following information: IP address, browser type and operating system. We will also collect your name, phone number, email address and any other information which you provide to us in order to follow up on an enquiry. If your enquiry is dependant on location, we may also need to confirm a postcode.

Transfer and storage of your information The information collected by our live chat service is processed by Chat Heroes and their third party chat service provider, SnapEngage, the privacy policy of which is available here: https://snapengage.com/privacy-policy/

. SnapEngage stores your information for [60 days]

A transcript of your live chat is forwarded to us by SnapEngage via email and stored on our perksdirect.co.uk​ email provider’s servers. Our​ email provider is perksdirect.co.uk servers.

Live Chat Cookies Our live chat service uses functional cookies to allow it to function properly. For further information on these cookies, please see our cookies policy, which is available here:

The live chat cookies that may be used are listed below:

Cookie Name Type Party Description SnapABugRef Functional - Live Chat (Session) First Party Chat function that tracks the origin and site entry SnapABugVisit Functional - Live Chat (​Session) First Party Chat function for the detection of new session SnapABugChatWindow Functional - Live Chat (Session) First Party Chat function that tracks the chat box position and minimize status. SnapABugChatSession Functional - Live Chat (Session) First Party Chat function for the tracking of chat in progress SnapABugNoProactiveChat Functional - Live Chat (Session) First Party Chat function flag to avoid proactively prompting visitors again SnapABugChatPoll Functional - Live Chat (Session) First Party Chat function tracking of the chat in progress transcript position SnapABugChatMessage Functional - Live Chat (Session) First Party Chat function to ensure the message typed by a visitor is persistence across pages SnapABugChatView Functional - Live Chat (Session) First Party Chat function to check logic handling SnapABugUserEmail Functional - Live Chat (Persistent - 1 year) First Party Chat function for visitor email address used to prepopulate the pre-chat window. This information is scrambled (not readable in plain text) SnapABugBanned Functional - Live Chat (Persistent - 30 days) First Party Chat function tracking whether the visitor is banned for chatting SnapABugMinimizeStashCookie Functional - Live Chat (Session) First Party Chat function for the detection of new messages while minimized so they persist during navigation. SnapABugHistory Functional - Live Chat (Persistent - 1 year) First Party Chat function that registers a unique ID that identifies the user's device to keep track of the visitor visits and last chats to present history to chat agent [Both]​ SnapEngage

Legal basis for processing

: necessary to perform a contract or to take steps at your request to enter into a contract with you (Article 6(1)(b) of the General Data Protection Regulation). Reason why necessary to perform a contract

: where your message or enquiry relates to our goods and services, we will collect your information in order to enter into a contract with you or take steps to enter into a contract with you. This includes the collection of your name, email address and phone number so we know who we are contracting with and so that we can provide you with the information you need in order to be able to enter into a contract with you.

How Long We Retain Your information - Live chat transcripts

: we store the information from our live chat service for a maximum period of seven (7) years in order to defend against legal claims. This period is the maximum period in which a claim form can be issued and served in respect of contract and tort claims under the Limitation Act 1980 under English law.

Transfers of your information outside the European Economic Area - Live chat

Information you submit to us by email is transferred outside the EEA and stored on SnapEngage’s servers in the United States of America.

Country of storage

: United States of America. This country is not subject to an adequacy decision by the European Commission.

Safeguard(s) used

: our SnapEngage has self-certified its compliance with the EU-U.S. Privacy Shield which is available https://www.privacyshield.gov ​

. The EU-U.S. Privacy Shield is an approved certification mechanism under Article 42 of the General Data Protection Regulation, which is permitted under Article 46(2)(f) of the General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en